Each item is hand made and takes 7 days (although we aim to make in 5) to make and 2 days to deliver. Yes, for something this good takes a little time so please be patient!
RETURNS & EXCHANGES
Please send your items via tracked delivery as we can only process returns that we receive. Once we have received your items you will be entitled to an exchange or a return. Please note we are unable to include the cost of post and packaging of your return or exchange. Returned products must be in perfect original sale condition, unworn and unwashed with the originals tags still attached.
- Please enclose a completed returns form within your parcel (downloadable from the bottom of the page).
- Ensure that your return is well packaged, meeting all the requirements outlined below.
- Enclose your goods within the parcel, returned to the address on the returns form.
Returns and Exchanges Terms & Conditions:
- All returns items must be the following– must be the following: unworn, unwashed, and enclosed with original tags and/or original packaging.
- For hygiene purposes, no refunds/exchanges will be given for products that have aftershave, makeup, body odours, pet hairs or cigarette smoke on.
- Return postage is at the buyers own cost/risk. All items to be returned via tracked mail to ensure returns arrive safely.
- Ensure all items to be returned are well packaged as we’re unable to accept items that are damaged.
- We’re unable to take responsibility for items damaged or lost within the return transit.
- Ensure your returns form is enclosed within the parcel as we’re unable to process your return/exchange without this.
- Returns and Exchanges can take up to 30 days to be processed.
- Our returns procedure does not affect your statutory rights.